Unbelievable, but who cares

After being a premium subscriber for the past 9 year's, it has become very clear that Multichoice doesn't value subscribers, no wonder most people are moving to Netflix and open source providers an option I would have to look at going forward, the reason being is that I was disconnected this morning 2 days before my debit order is processed, without warning from Multichoice, I am even on price lock plan with them, we called the call center and was met with totally useless staff who speak like automated voices, even though we assured them that the debit order will be paid on the 25th September as always and that there was an error with the debit order on the 25th of August which we sorted out with our bank, the consultant said to us that the magtape was already sent for payment on the 25th and that if can pay the arrear amount now and then we must reverse the debit order on the 25th and pay the 834 subscription and then call the call center to check if the debit order was still active, so why not just reconnect us for the next 2 days until the debit order is run, but Multichoice refused as customers are not valued and when I asked the consultant why was I disconnected without notice or warning on a long weekend as I received an sms from Multichoice on the 22nd informing me that my account will be debited on the 25th of September for the full amount owing, therefore all should have been in order and the consultant couldnt give me a relevant answer, but it's no skin of my back, we will just take up the 30 day free trial with Netflix anñd stream as we have unlimited internet, and Multichoice will loose another client as we are valued customers to these scavengers whom I have always defended when people ask we why I still have Dstv, I believe in investing in our economy but it goes unappreciated by people like Multichoice as you are just another number in the queue, so people weigh your optimus wisely as Multichoice will just kick you to the curb as and when they want without warning or care and even though we pay a premium price for service Multichoice doesn't even bother sending a statement which I have requested numerous of times to be sent to me via e-mail, this is a requirement by law, but ******* Multichoice doesn't follow the laws of this country, their bottom line is far more important