1 reviews | Active since Feb 2013
Unbelievable and Bad service
I have had Dstv for a while now and decided to upgrade and take the Explora package. I was phoned yesterday morning on the 23/03/2015 to say that they will deliver my explora between 2pm and 4pm... I took of early at work to go and wait for delivery. I waited untill 6 pm and no one pitched! I phoned and left messages but no reply! Then today they delivered the decoder. I left work early again to go and link my 2 decoders and activate extra view. When I got at Dstv, they told me that the decoder and smart card is registered to someone else! The box was sealed and the lady at Dstv opened it! But still, it was registered to someone else! They are wasting my time and taking off early at work is not an easy thing to do! This is unacceptable and blady bad service! They just told me that there is NOTHING they can do for me after I asked that they give me another Explora decoder and smart card! I was told I must just wait and someone will phone me tomorrow! How long am I going to wait to get this service now!!!!??? Something needs to be done to sort this out and make things right!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert