1 reviews | Active since Mar 2009
UNBELIEVABLE
WE ARE NOT RECEIVING THE SERVICES THAT WE PAID FOR. MULTICHOICE YOUR ORGANISATIONS SUCK, AND IF YOUR CALL CENTRE CAN NOT RESOLVE A PROBLEM THEY PUT YOUR CALL ASIDE TO EXHAUST YOUR PHONE BILL AND YOU..I WAS PUT ON HOLD FOR 22 MINUTES.YOU DSTV ARE HORRIBLE . IF MY CHILD WAS NOT WATCHING YOUR REPETITIONS ******* I COULD HAVE TERMINATADED YOUR SERVICES LONG TIME AGO. YOU SUCK. ...I SPIT ON YOUR SERVICE ,AFTER COUNTLESS EFFORTS THROUGH YOUR \CUSTOMER SERVICE "";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901859;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/24 18:25;15/10/01 16:31;New Package deal approved but no delivery of stock;5,51E+12;;***;I've app**** for a new package deal (including iPhone, Apple TV and unlimited free calls to landlines) on 24 September 2015.<br> <br> It was approved and the changes were made to the Telkom system. (Unlimited free calls active already).<br> <br> Up to date (1 October 2015) I did not receive the iPhone nor TV.<br> <br> The reason being \no stock;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;584196;688384;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/01 18:33;15/10/01 16:35;IM DONE!!;AAVZZZ6SZFU012124;NOBODY!!!;***;i still have not received feedback to my previously complaint!!!<br> i want my deal cancelled with this people!!and i will never ever recommend them to anyone..!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901865;140;14;2;0;1;0;0;2;NULL;NULL;NULL;15/10/01 16:15;15/10/01 16:38;Altercation in Public Walkway;4,90E+12;Luis Noones;***;While checking out today 01/10/2015 I heard a sudden outburst behind me at the next checkout. The General Manager raised his voice to a customer accusing her of talking down at him as he was ostensibly older than herself. I wonder how he knew that as she was a grandmother and a pensioner. All she said to him was that it was unacceptable for her to wait 15 minutes for a supervisor to attend to a problem. He went on to berate her loud and in public and Accusing her of being rude and disrespectful toward him. What happened to the customer is king?<br> This is not the first time that this type of incident has occurred involving the very same gentleman. This happened to my wife;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901866;765197;14;2;0;1;0;0;2;NULL;NULL;NULL;15/10/01 17:40;15/10/01 16:42;I eas called a fool in the store;8,31E+12;lady with afro hair;***;I arrived at Jam Clothing store looking for a pair of jeans, minutes while browsing through the store I realized the door was closed. I already had 1 pair of jeans in my hands and I asked the assistant who was still at the women's department if they'll allow me to fit at the changing rooms and she said yes. When I reached the changing rooms there was no one at the door and asked the lady sweeping the floor by the kids department if I can go through, she said no but I explained that I already asked and they said yes they'll assist me then she said I can go in should just make sure I'm fast because they are closed. I then explained that I still reached the store before closing time, while in the changing rooms she still continued complaining. I asked who is the manager of the store and she said she doesn't know, then I asked for her name she refused to give it, then I told her I'll identify her as a lady with afro. She called me a fool that everybody could hear that a store assistant is shouting back at the customer. A lady came from that side of the till and Just told me to go fit, but I asked is she just going to leave the employee to talk back at me.She turned away & left me there;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901867;893155;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/01 18:31;15/10/01 16:48;speeding down voortrekker road cpt bellville;8,51E+12;Driver. CA991963;***;Fisrtly the driver of CA991963 runs us off the road, nearly pushing us into a pulled over taxi, then when I phone the number to report bad driving I was verbally assualted by the fleet manager then the lady 'driving' with him at the time. The driver was doing more than 70 in peak hour down voortrekker road in Bellville Cape town ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;433995;813024;2;5;0;1;0;0;5;NULL;NULL;NULL;15/09/14 10:30;15/10/01 17:06;Professional and curteous service - Ref 57082;***;Jaco Bierman;***;I requested a quote for walling in Evander and Jaco assisted promptly. He was very helpful in assisting me to select the product and explained very well the process that will follow. He arranged for a team to come and do the work and followed up on the progress throughout.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;563396;856417;4;2;0;1;0;0;2;NULL;NULL;NULL;15/10/01 19:04;15/10/01 17:16;No More Smeg for Me;;;***;We bought a Smeg stove about 4 years ago, thinking we are buying quality. Big mistake. In the last 6 months the same part on the oven has broken 3 times. Not to mention all the other parts we had to replace. The cost for repairs now stand at approximately R5000. We wrote a letter to the service department of Smeg but had no reaction from them since. Tomorrow the Smeg is going to be thrown out!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;743053;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;15/10/01 19:13;15/10/01 17:20;Pathetic!!!;9,20E+12;;***;At this mc donalds I have ordered happy meals for my girls but when I got home there was no juice for them.<br> <br> About a month ago I was talking to someone on the microphone trying to place my order, the woman on the other side was so ******** that she decided to ignore me completely, cancel my order & go on fo the next client. When confronted she just ignored me as if I was not even there!!!<br> <br> Now tonight on the 01/10/15 at exactly 16:58:30 I ordered for myself, my lady & my two girls. Everything was perfect except the fact that the grand chicken spicy burger that was ordered HAD NO SPICY SAISE ON!!!! This is pathetic & unacceptable on all standards!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;735018;353;5;2;0;1;0;0;2;NULL;NULL;NULL;15/10/01 19:15;15/10/01 17:20;most pathetic customer service I've ever received;9,41E+12;She wouldn't give her name ;***;I called to downgrade my package and find out what to pay on my account and the woman I spoke to was very rude and didn't help me at all. She ended up putting the phone down in my ear and didn't downgrade my package to what I had requested. I got no luck in finding out the amount to pay on my account either and she was ****y to impress the friends around her as I had heard in the background asking me am I done yet. I will not leave this matter to just slide. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;310784;748824;27;2;0;0;0;0;2;NULL;NULL;NULL;15/10/01 18:45;15/10/01 17:21;Never attempt to change a reservation after hours;6,21E+12;;***;I had the misfortune of having to call the SAA call centre to change an international reservation I had made online. I was horrified that the agent I spoke to was only able to see if seats were available but was able to offer no other service whatsoever. Everything else, including pricing, was \on request\"" to the international department. I was told I had to call back the next day to see if my booking could be changed - the airline would not call me as they \""were not allowed\"" to do so. No real time info about ticket availability and pricing was available unless I was prepared to travel to the airport . The agent was unable to give me the contact number for the desk at the airport and when I asked how this was possible"
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that you have received assistance from one of our agents and your query has been resolved. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that you have received assistance from one of our agents and your query has been resolved. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
