UNBELIEVABLE

Unbelievable how they get away with being this terrible.

For the past 9 months my debit order has not been going off to pay my DSTV account. So once my DSTV was shut off, I was confused as too why. I proceeded to contact them the following day as they told me I am 9 months behind on my payments. 9 months, I couldn't believe it... Normally if my debit order doesn't go off after 2 days they immediately turn my service off. Imagine my surprise when they told me I'm 9 months behind. So it turns out, it was a fault from their side, and their system didn't do the monthly debit order. This was confirmed by the representative from Pricelock. I sent them emails and phoned them many a time, I even Facebook messaged them, (this new great "service" they think they are providing) but nothing helped. So today I got a call from their lawyers. So this is all fun and games and now I have to pay for lawyer fees as well even though I tried many times to sort this situation out. Maybe they should stop worrying about stupid apps and ridiculous advertising, and focus on the basics.