SN
Siyabonga N
1 reviews | Active since Jul 2018
27 Mar 2020, 09:53
Unauthorized re-connection of decoder.
Hi, I'm writing this as a last resort as the Whatsapp line is not working and i cannot get through to the call center to login online. a decoder which I disconnected has been re-connected to my account without my authorization and I am being charged for it. I need that decoder to be disconnected immediately because it is not in use. I would do the disconnection myself on the dstv app but that is also not working, Thank you.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 10:12Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 10:12
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 12:03Hi Siyabonga,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have disconnected the decoder and reversed the charges, but our finance team must first approve the reversals.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have disconnected the decoder and reversed the charges, but our finance team must first approve the reversals.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 12:03
Official
Hi Siyabonga,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have disconnected the decoder and reversed the charges, but our finance team must first approve the reversals.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have disconnected the decoder and reversed the charges, but our finance team must first approve the reversals.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 12:03Hi Siyabonga,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 12:03
Official
Hi Siyabonga,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,