Unauthorized PVR access fee

Customer number : ***8

My package was disconnected a week ago, I phoned in 3 times last week to find out what the issue was. I was told that I had an outstanding amount owing to the PVR access fee. I was shocked to learn that pvr functionality was activated effective 01st of April without my consent. Each month I would pay the normal package amount while the pvr fee was accumulating in the background without my knowledge. The last lady I spoke to told me that she had deactivated the pvr subscription but I should still pay R150 to reconnect my package. 1. Why should I pay for something I never requested 2. I have not been able to watch TV for 10 days and counting while I've paid my monthly subscription, how are you going to reimburse me for the days I was disconnected? 3. I have spent in excess of R120 in airtime to dispute a R200 debt you incorrectly billed me. Each call took over 30 minutes and I would run out of airtime but non of the agents bothered to call me back, it was "good riddance" I guess.