Unauthorized payments

Good evening, my name is Venolia. I no longer have a concern with dstv the matter is now escalated to a problem. Last year October I had an issue and a refund had to be made to my account which my account details had to be given due to the situation that concerned a reversal. I have been paying cash since I had installed the dstv explora in 2019. Multichoice authorized a debit order on my account without my approval, no debit check was made for my approval and they had the audacity to use my details which was confidentially given to them for a specific transaction. They not only violated my account, my personal information privacy which is against the popia act and consumer rights. If they can do as they please with my information to debit my account what else can they do??? I called multichoice to dispute the matter, I spoke to a consultant by the name of Annelie and she put me on hold for over 15min to check my concern and when she finally came back she could not even verify who's reference was used on my account because it is not mine, she could not verify who actioned the debit check, when? And I asked to be put through to the team leader that was consulted with the matter that was brought to her/his attention and that was also impossible for her to do. I suffered not only a financial loss of an amount of R683 plus the airtime I had to inconveniently use to call to get answers that I didn't get and placed on hold for most of the time. The inconvenience that is caused by multichoice is far of a great deal as the economy is very low the money that they randomly deduct without approvals and which an eft transfer for my entertainment has been made already by the 28th so for one account they see fit to make two payments. Please assist