Unauthorized DSTV upgrade to DSTV Compact Plus & DSTV Premium

Good day,

(1) On the 26 March 2022 around 10H30 I noticed that there was an excessive amount owed to MultiChoice on my MultiChoice customer account number ***0 of about R2 277 instead of R514 for DSTV Compact subscription, that was due for payment on 1st April 2022.

(2) Upon further investigation I noticed that without my consent nor authorization I was being *******ly charged two DSTV monthly subscriptions i.e. DSTV Compact Plus & DSTV Premium among others i.e. :

(2.1) DSTV Premium Subscription Re-connection fee = R50 for March 2022

(2.2) DSTV Premium Subscriptions:

(2.2.1) DSTV Premium Subscription = R829 for March 2022

(2.2.2) DSTV Premium Subscription = R839 for April 2022

(2.3) DSTV Compact Plus Subscriptions:

(2.3.1) DSTV Compact Plus = R539 for March 2022

(2.3.2) DSTV Compact Plus = R549 for April 2022

(2.4) Numerous Access fees & reversals.

(3) Furthermore I noticed that from 28 February 2022:

(3.1) In March 2022 an old decommissioned 2002 DSTV decoder that was last used in 2007 was subscribed to DSTV Premium without my consent as per 2.1 and 2.2 above.

(3.2) In February 2022 my DSTV Compact subscription was upgraded to DSTV Compact Plus without my consent as per 2.3 above

(4) The DSTV monthly subscription fees that were charged on my ABSA Bank account were as follows:

(4.1) 1 December 2021 = R514 (DSTV Compact)

(4.2) 1 January 2022 = R514 (DSTV Compact)

(4.3) 1 February 2022 = R514 (DSTV Compact)

(4.4) 1 March 2022 = R574 (with an increase of R60). My DSTV Compact was apparently upgraded without my consent nor knowledge to DSTV Compact Plus from February 2022. I wasn't even notified by DSTV about this upgrade.

(4.5) 1 April 2022 = R2 277 (inclusive of DSTV Compact Plus subscription for March, DSTV Premium charges for March & April, DSTV Premium re-connection fees, and shortfall on DSTV Compact Plus for March).

(5) On 1st April 2022 my ABSA Bank account was been *******ly charged an amount of R2 277 without any justification nor valid supporting evidence from MultiChoice (DSTV).

(6) This matter i.e. (1) to (5) above was logged and raised with MultiChoice customer centre on the 26 March 2022, on numerous "fruitless & wasteful" customer centre calls (Durban & Randburg) & DSTV Help emails in April 2022 with the last DSTV customer centre call (Durban) of the 23 April 2022 under MultiChoice Ticket No - ***8. MultiChoice have only managed to refund me DSTV Premium Subscriptions fees as well as remove/cancel the DSTV Premium subscription. I am still owed the DSTV Compact Plus fees difference for Feb/March = R60 (apparently there was a promotion in Feb/March), April = R140 and May = R140 i.e R340.00.

(7) I expect MultiChoice to move my DSTV account subscription from DSTV Compact Plus back to DSTV Compact and refund me my R340.00.