mM
mphumzeni M
1 reviews | Active since May 2014
23 Jun 2021, 19:47
Unauthorized DSTV Upgrade Package
We activated easy a clear view on our old DSTV but also the company opted to upgrade our current package to fill premium without our consent. An agent(Nwabisa Madlingosi ***/i111) claimed someone requested via telephonically. She then she referred the matter to her manager which up to date is not resolved!!!
Twitter agent for DSTV says the request was done through an app which we don't have again the and arrogantly insist that the request was done though us. We have since then been affected as some debit orders have been returned.
We have openly informed them that we did not initiate any upgrade and even after that no action or corrections has been done. We find this act of push sales for commission or target unfair, bully bad practice and should this matter not resolved by tomorrow we will refer the matter to the relevant ombudsman.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
23 Jun 2021, 23:07Hi Mphumzeni,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Jun 2021, 23:07
Official
Hi Mphumzeni,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
mM
mphumzeni M's updateReviewer Update
24 Jun 2021, 18:43Good evening we yet to receive feedback on the above generic feedback which the same as the one you posted on Twitter!!!
Please address the below points by tomorrow
1. We demand the recording as per your agent feedback
2. Provide proof as yo Twitter agent about this service was done through the app.
Should you not be able to provide the above before 12:00 midday. We want the debit order reversed and debited accordingly. The fact that this matter is not treated as urgent shows how you value your clients and we will always remember this poor client service not only for us but family and friends.
Please address the below points by tomorrow
1. We demand the recording as per your agent feedback
2. Provide proof as yo Twitter agent about this service was done through the app.
Should you not be able to provide the above before 12:00 midday. We want the debit order reversed and debited accordingly. The fact that this matter is not treated as urgent shows how you value your clients and we will always remember this poor client service not only for us but family and friends.
mM
mphumzeni M's update24 Jun 2021, 18:43
Reviewer Update
Good evening we yet to receive feedback on the above generic feedback which the same as the one you posted on Twitter!!!
Please address the below points by tomorrow
1. We demand the recording as per your agent feedback
2. Provide proof as yo Twitter agent about this service was done through the app.
Should you not be able to provide the above before 12:00 midday. We want the debit order reversed and debited accordingly. The fact that this matter is not treated as urgent shows how you value your clients and we will always remember this poor client service not only for us but family and friends.
Please address the below points by tomorrow
1. We demand the recording as per your agent feedback
2. Provide proof as yo Twitter agent about this service was done through the app.
Should you not be able to provide the above before 12:00 midday. We want the debit order reversed and debited accordingly. The fact that this matter is not treated as urgent shows how you value your clients and we will always remember this poor client service not only for us but family and friends.
DStv (MultiChoice)'s replyOfficial
25 Jun 2021, 14:55Hi Mphumzeni,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Our system shows that the services were upgraded from DStv Compact to DStv Premium on the 21\05\2021. The transaction was done via the Self-Service platform and not via the Call Center.
Here is what we have done so far:
Once the above two have been concluded, we will be able to provide you feedback.
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Our system shows that the services were upgraded from DStv Compact to DStv Premium on the 21\05\2021. The transaction was done via the Self-Service platform and not via the Call Center.
Here is what we have done so far:
- We have requested the package to be downgraded back to DStv Compact
- We have requested our higher technical department to conduct an investigation
Once the above two have been concluded, we will be able to provide you feedback.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jun 2021, 14:55
Official
Hi Mphumzeni,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Our system shows that the services were upgraded from DStv Compact to DStv Premium on the 21\05\2021. The transaction was done via the Self-Service platform and not via the Call Center.
Here is what we have done so far:
Once the above two have been concluded, we will be able to provide you feedback.
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Our system shows that the services were upgraded from DStv Compact to DStv Premium on the 21\05\2021. The transaction was done via the Self-Service platform and not via the Call Center.
Here is what we have done so far:
- We have requested the package to be downgraded back to DStv Compact
- We have requested our higher technical department to conduct an investigation
Once the above two have been concluded, we will be able to provide you feedback.
Kind regards
DStv: Hello Peter Team
Best regards,
mM
mphumzeni M's updateReviewer Update
25 Jun 2021, 15:55Good day
The above proof that your agent are ********* not client centred, I will further like to assist your technical team as the Clearview transaction was done through live chat but not self service, we there request the chat.
May you treat this matter as urgent, and give us time frame and confirm if we now on our preferred package.
The above proof that your agent are ********* not client centred, I will further like to assist your technical team as the Clearview transaction was done through live chat but not self service, we there request the chat.
May you treat this matter as urgent, and give us time frame and confirm if we now on our preferred package.
mM
mphumzeni M's update25 Jun 2021, 15:55
Reviewer Update
Good day
The above proof that your agent are ********* not client centred, I will further like to assist your technical team as the Clearview transaction was done through live chat but not self service, we there request the chat.
May you treat this matter as urgent, and give us time frame and confirm if we now on our preferred package.
The above proof that your agent are ********* not client centred, I will further like to assist your technical team as the Clearview transaction was done through live chat but not self service, we there request the chat.
May you treat this matter as urgent, and give us time frame and confirm if we now on our preferred package.