1 reviews | Active since Jul 2012
Unauthorized downgrade
Good day
, I called Multi choice on the 30th of August 2021 , I called multi choice regarding my account and why certain channels where not playing , to my surprise I was advised that a downgrade was done on my account on the 26th of August 2021
I was shocked because I never called multi choice to give the instructions, can multi choice investigate how this happened, and how the caller was Authenticated I spoke to Bianca who failed to explain to me how this occurred and when I asked for the complaints e mail address , she went on to give a “www” and I informed her that , there is no e mail address that starts with WWW . she kept on putting me on hold, with no resolution
Can you please look into this and advise?
Thanks
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, there is no one who accessed the account, on a call, with your personal details to downgrade. We have escalated to Self Service to look into this issue and if other customers were not affected. The account is on DStv Compact R379.00 per month excluding Showmax. The monthly subscription will be R428 including Showmax.
Kind regards
DStv: Hello Peter Team
Best regards,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, there is no one who accessed the account, on a call, with your personal details to downgrade. We have escalated to Self Service to look into this issue and if other customers were not affected. The account is on DStv Compact R379.00 per month excluding Showmax. The monthly subscription will be R428 including Showmax.
Kind regards
DStv: Hello Peter Team
Best regards,