Unauthorized debit orders

Good day

I previously requested cancellation on my subscription with Multichoice and that obviously did not happen. Following this issue, I then reversed my payment for April, this means I did not get their service for the month of April however there is a debit order of R92.35 for this period. In May I did not get their service again however their business debited me R180 with no explanation on reason for this action.

I called their office now and spoke to agent Nokukhanya, she failed to give me sound explanation on reason why I am debited. To make matters worse, this agent disrespected me with an agent sitting next to her thinking I did not hear her. Her statement was (Statement Partially in sotho: Motho o wa mbora because I am explaining and she refuse to understand) I went through disrespect from their team as well.

Agent Nokukhanya insist R92.35 is a penalty, what penalty is this exactly and she says the R180 is cancellation fee. I am honestly failing to understand this situation.

Can I get a Snr to explain ***

Regards