Unauthorized debit order related to *****

Dear DSTV,

Kindly contact me regarding *****ulent activity on my DSTV account which has resulted in an unauthorized debit order going off my bank account for a service I did not request. I've contacted your call centre and was informed to call (***), however I was left waiting on the line for 30min with no clue whether this call centre could assist with a *****ulent matter.

I am highly agitated by this matter, however since this is the first issue I've had with your service I am hoping for a positive outcome to this matter.

Thank you. Lauren