1 reviews | Active since Nov 2010
UNAUTHORIZED DEBIT ORDER_*****!!!!
I have become highly annoyed with multichoice...it started with a simple R599 upgrade to premium that went horribly wrong. I have instructed a debit order but you chose not to run it. You then debit me for double the amount due to you (R1000 something) of which I my bank did not allow. You have now since disconnected me and I'm now left with fees that you chose not to take. I should have just listened to most of my friends who cancel their subscription and use nexflix instead. You are a bunch of **********. You *********** staff failed to downgrade me as instructed and todate 2 months later I am still trying to resolve this issue!
Dear Abigail
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Abigail
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Abigail
Thank you for sending us your query.
I've checked on your DStv account and there was discount made for the R599.00 Premium service.
However, the only and last payment received on 01 April 2018 was R475.00. This balance was insufficient to keep the service on the R599.00 Premium package active. The total balance required for April 2018 period was R689.00, including (R599.00 added to R90.00 Xtraview).
The balance debited on 01 May 2018 was correct, it had to cover your April 2018 viewing till 31 May 2018.
The total balance required for the reconnection of service today is R685.50. Please note that it is for the Compact service with Xtraview which will cover your viewing till 31 May 2018.
Once the payment reflects, the service will be reconnected.
Kind regards
Dinah
Best regards,
Good day Abigail
Thank you for sending us your query.
I've checked on your DStv account and there was discount made for the R599.00 Premium service.
However, the only and last payment received on 01 April 2018 was R475.00. This balance was insufficient to keep the service on the R599.00 Premium package active. The total balance required for April 2018 period was R689.00, including (R599.00 added to R90.00 Xtraview).
The balance debited on 01 May 2018 was correct, it had to cover your April 2018 viewing till 31 May 2018.
The total balance required for the reconnection of service today is R685.50. Please note that it is for the Compact service with Xtraview which will cover your viewing till 31 May 2018.
Once the payment reflects, the service will be reconnected.
Kind regards
Dinah
Best regards,