Unauthorized Debit Order and then wham a Double Deduction

<p>December 2016, two deductions on my account, phoned call centre explain to the consultant the problem says he can only see one payment that was debited ( I used the refrence nr's on my bank statement as that is all there is ) went to my bank and asked to reverse the incorrect debit order. Came January 2017 exactly the same thing happend. phoned spoke to a lady by the name of Merisa Hendricks. she asked me to forward the statements so that she can refer it to her supervisor, I forward the statements as I would like to know why there is two deductions and for different amounts. Up and till today now REPLY. I reversed the one debitorder got an sms my account is in arrears within a few hours of reversing. Reversed the other amount and re-instated the correct debitorder.</p> <p>CAME FEBRUARY THERE IS ONE DEDUCTION........... BUT DOUBLE THE AMOUNT. CALL THE CALLCENTRE today the 4th. Philadelphia answers explain to her the problem.Apparently Multi choice is aware of the double deductions, and they are working on it and the money will be re-imbursed When,? she cant tell me(DON"T **** THE MESSENGER). Asked her to forward me some reply, which she did. according to Multichoice they are working on the problem and customers who was effected wil receive a sms explaining and the money refunded within 24Hrs. This is pathetic for such a massive company!!!!!! Why have we, the consumers not being informed whilst they are well aware of the problem??</p>