Unauthorized debit order and package upgrade

DSTV please enlighten me on what **** are you playing with my son's account? I used my son's account to pay for my dstv account online to my surprise you debited on that account this month and have even added my account with R99 for streaming that i did not sign up for, your website is also useless as it does not allow me to change the extra R99 you included. I'm so annoyed to experience such