Unauthorized debit order.

Good day

I was requesting assistance via live chat but have not received assistance yet.

Conversations with the agent.

Hi, you are through to Naledi, Welcome to live chat🙂

We appreciate your interaction with us Today🙂

Hope you are good❤️, how can I help you today?🙂

Thank you for your details I will send them through and Available Tl will call back

Kindly note that you have a credit of Balance:-R660.00 in your account

your money you are explaining to me about is here in your account it is not lost

30th September I was charged R308.33 cancelation fee of pricelock and agreements was per telephone it was stated cancelation fee was R180.00 and they still debiton the 31st October 2022 R658.00.

I made payment at pep store of R660.00 as I did not expect them to debit from my about.

I have backing proof of all this including chats I had previously Naledi dstv agent. Kindly note that I do not know the arrangement you had however, what i can do is to apply a refund for you and remove debit oreder so you can pay cash

On Tue, 20 Sep 2022, 17:02 FreshDesk Notification email, <***> wrote:

Good day Mr Mosala Please receive the chat reference for the cancellation of Subscription Price Lock that you had requested, Ref is #***0 Kind Regards Ntombi