ZL
Zandile L
1 reviews | Active since Nov 2012
26 Feb 2015, 05:46
Unauthorized debit order
I have cancelled my subscription in January and then I receive a debit order of R292.72. I am frustrated as I am not sure what happened.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Feb 2015, 10:11Hello Zamar,
With reference to our telephonic conversation in regard to the amount debited .You advised that you will reverse the amount collected and requested that we remove the debit order from your account.
We confirm that your request has been actioned.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
With reference to our telephonic conversation in regard to the amount debited .You advised that you will reverse the amount collected and requested that we remove the debit order from your account.
We confirm that your request has been actioned.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Feb 2015, 10:11
Official
Hello Zamar,
With reference to our telephonic conversation in regard to the amount debited .You advised that you will reverse the amount collected and requested that we remove the debit order from your account.
We confirm that your request has been actioned.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
With reference to our telephonic conversation in regard to the amount debited .You advised that you will reverse the amount collected and requested that we remove the debit order from your account.
We confirm that your request has been actioned.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,