Unauthorized debit order

I had price lock for 2 years, the contract expired in Jan 2019, as far I recall I pay in advance via debit order and it never baunces, early Jan I called to find out why they are still deducting while my contract ended, the consultant I spoke advised it was an error I can request my bank to reverse the payment, I did so my account was suspended, I called again 2nd consult apologised for the inconvenience and opened all channels including catch up option and advised for Feb I must pay R385 and if I need those options eg catch up I will have to add R95. On the 20th they deducted R965 without discussing anything, to my surprise was wondering what is all about as I do have explora but with no full options, I can't catch up, rewind and pause, it's just a normal dstv. I called again for clarity and the 3rd consultant advise its for Jan and Feb, I had an explora with full benefits I never paid such an amount and was very rude. Please listen to all the conversations I had with your staff member and advise. I want clarity regarding this matter urgently. I am very disappointed in multichoice for treating loyal clients this way.