ST
Sisa T
1 reviews | Active since Nov 2017
22 Dec 2017, 08:31
UNAUTHORIZED DEBIT ORDER
i'm on compact subscription and Multi-choice debited 1999.99 from my account and when i reverse the debit order they suspended my DSTV service. when i called them the call center agent insists that i owe them R2000 saying my account has been in areas for more than 12 months????????? hows that even possible?
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
22 Dec 2017, 09:41Dear Sisa
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply22 Dec 2017, 09:41
Official
Dear Sisa
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Dec 2017, 11:35Good day Sisa
Thank you for sending us your query.
According to our records, you were a Price Lock account holder before it was cancelled. The last successful payment (R99.00) received for the Price Lock account is dated 25 June 2016.
These balances accumulated and leaving the account with an overdue amount. We do offer a payment arrangement over the period of three or six months. Please respond back by sending an email to *** and confirm your preferred option. This request will be referred to the finance team to assist in this regard.
In the meantime, the total balance required for the reconnection of service is R1928.16. This will cover your viewing period from today till 24 December 2017.
We will gladly reconnect the service once feedback is received regarding the option advised above.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Dec 2017, 11:35
Official
Good day Sisa
Thank you for sending us your query.
According to our records, you were a Price Lock account holder before it was cancelled. The last successful payment (R99.00) received for the Price Lock account is dated 25 June 2016.
These balances accumulated and leaving the account with an overdue amount. We do offer a payment arrangement over the period of three or six months. Please respond back by sending an email to *** and confirm your preferred option. This request will be referred to the finance team to assist in this regard.
In the meantime, the total balance required for the reconnection of service is R1928.16. This will cover your viewing period from today till 24 December 2017.
We will gladly reconnect the service once feedback is received regarding the option advised above.
Kind regards
Dinah
Best regards,
ST
Sisa T's updateReviewer Update
22 Dec 2017, 11:48my price lock contract was never in arrears and was never notified of such arrears, why was i paying 525 for all this months? you guys even called me when the contract expired and offered me insurance for the explora.
you can draw my statement for the past 2 years.
ST
Sisa T's update22 Dec 2017, 11:48
Reviewer Update
my price lock contract was never in arrears and was never notified of such arrears, why was i paying 525 for all this months? you guys even called me when the contract expired and offered me insurance for the explora.
you can draw my statement for the past 2 years.
ST
Sisa T's updateReviewer Update
22 Dec 2017, 11:53why was the price lock cancelled and wasn't i ever notified of such cancellation?
this is really unprofessional
ST
Sisa T's update22 Dec 2017, 11:53
Reviewer Update
why was the price lock cancelled and wasn't i ever notified of such cancellation?
this is really unprofessional
ST
Sisa T's updateReviewer Update
22 Dec 2017, 12:29so while you busy doing your investigation for your own incompetency my kids my sit hear bored with no TV during school holidays, woooow talk about pathetic service. i'm done with you guys.
ST
Sisa T's update22 Dec 2017, 12:29
Reviewer Update
so while you busy doing your investigation for your own incompetency my kids my sit hear bored with no TV during school holidays, woooow talk about pathetic service. i'm done with you guys.
ST
Sisa T's updateReviewer Update
22 Dec 2017, 13:54'Good day Sisa
Thank you for sending us your query.
According to our records, you were a Price Lock account holder before it was cancelled. The last successful payment (R99.00) received for the Price Lock account is dated 25 June 2016.
These balances accumulated and leaving the account with an overdue amount. We do offer a payment arrangement over the period of three or six months. Please respond back by sending an email to ********** and confirm your preferred option. This request will be referred to the finance team to assist in this regard.
In the meantime, the total balance required for the reconnection of service is R1928.16. This will cover your viewing period from today till 24 December 2017.
We will gladly reconnect the service once feedback is received regarding the option advised above.
Kind regards'
so no one picked this up for over year and was never notified of such???
ST
Sisa T's update22 Dec 2017, 13:54
Reviewer Update
'Good day Sisa
Thank you for sending us your query.
According to our records, you were a Price Lock account holder before it was cancelled. The last successful payment (R99.00) received for the Price Lock account is dated 25 June 2016.
These balances accumulated and leaving the account with an overdue amount. We do offer a payment arrangement over the period of three or six months. Please respond back by sending an email to ********** and confirm your preferred option. This request will be referred to the finance team to assist in this regard.
In the meantime, the total balance required for the reconnection of service is R1928.16. This will cover your viewing period from today till 24 December 2017.
We will gladly reconnect the service once feedback is received regarding the option advised above.
Kind regards'
so no one picked this up for over year and was never notified of such???