Unauthorized debit order

<p>Last year I paid my DSTV for 2016 for the year via EFT. Then DSTV took a monthly debit order off my account. After calling 5 times and spending numerous hours on the phone with Multichoice, I received my refund for the debit order that was never supposed to go off as I had already paid my account for the year in full a few weeks later.</p> <p> </p> <p>Today, DSTV took off a debit order for the amount of R9614,00 twice. I never signed/asked for my DSTV account to be reoccurring annually and for it to be paid by debit order.</p> <p> </p> <p>After calling DSTV, I managed to speak to a supervisor that was unable to cancel my DSTV subscription and refund me my money. She lodged a call back from their cancelation department on their system and I am awaiting a call back. She couldn't advise me if they would refund me.</p> <p> </p> <p>I think that this is unacceptable and I think DSTV's service is terrible. </p> <p> </p>