Item: DStv (MultiChoice)
Rating: 1
Author: Gift S

DStv (MultiChoice)'s replyOfficial

28 Feb 2017, 20:33

Dear Gift Selepe

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice : Hello Peter team

Best regards,

DStv (MultiChoice)'s reply28 Feb 2017, 20:33

Official

Dear Gift Selepe

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice : Hello Peter team

Best regards,

DStv (MultiChoice)'s replyOfficial

01 Mar 2017, 12:46

Dear Gift Selepe

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

As per our telephonic conversation, we confirm that your method of payment has been changed to cash on the residential account.

Please let us know once the payment is done for the Price Lock account as you have reversed the debit order.

We would like to thank you for your invaluable support.

Should you have any further questions, do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)'s reply01 Mar 2017, 12:46

Official

Dear Gift Selepe

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

As per our telephonic conversation, we confirm that your method of payment has been changed to cash on the residential account.

Please let us know once the payment is done for the Price Lock account as you have reversed the debit order.

We would like to thank you for your invaluable support.

Should you have any further questions, do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

GS

Gift S's updateReviewer Update

02 Mar 2017, 08:05

Hi Lebogang,

Please be advised that a payment of R89.00 has been made today for my price log account, please make sure the amount is moved from my residential account to price log as discussed and please give feedback once correct allocation is done.

Regards,

Gift Selepe

GS

Gift S's update02 Mar 2017, 08:05

Reviewer Update

Hi Lebogang,

Please be advised that a payment of R89.00 has been made today for my price log account, please make sure the amount is moved from my residential account to price log as discussed and please give feedback once correct allocation is done.

Regards,

Gift Selepe

DStv (MultiChoice)'s replyOfficial

02 Mar 2017, 09:00

Dear Gift Selepe

The payment is not reflecting as yet on our side.

I will monitor the account, as soon as it reflects it will be allocated to your Price Lock account.

Should you have any further questions, do not hesitate to contact us.

Kind regards

Lebogang

Feedback will be provided once the payment has been allocated.

Best regards,

DStv (MultiChoice)'s reply02 Mar 2017, 09:00

Official

Dear Gift Selepe

The payment is not reflecting as yet on our side.

I will monitor the account, as soon as it reflects it will be allocated to your Price Lock account.

Should you have any further questions, do not hesitate to contact us.

Kind regards

Lebogang

Feedback will be provided once the payment has been allocated.

Best regards,

DStv (MultiChoice)'s replyOfficial

02 Mar 2017, 09:03

Dear Gift Selepe

The payment is not reflecting as yet on our side.

I will monitor the account, as soon as it reflects it will be allocated to your Price Lock account.

Feedback will be provided once the payment has been allocated.

Should you have any further questions, do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)'s reply02 Mar 2017, 09:03

Official

Dear Gift Selepe

The payment is not reflecting as yet on our side.

I will monitor the account, as soon as it reflects it will be allocated to your Price Lock account.

Feedback will be provided once the payment has been allocated.

Should you have any further questions, do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)'s replyOfficial

03 Mar 2017, 13:07

Dear Gift Selepe

Thank you for taking our call today.

As discussed, the payment of R89.00 has been transferred to your Price Lock account.

Should you require further assistance, please do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)'s reply03 Mar 2017, 13:07

Official

Dear Gift Selepe

Thank you for taking our call today.

As discussed, the payment of R89.00 has been transferred to your Price Lock account.

Should you require further assistance, please do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

GS

Gift S's updateReviewer Update

22 Aug 2017, 18:53

22/08/2017 i have logged on to self-service to check my balance due by 31/08/2017 only to find that my residential account is double billed instead of R574.00 it was double the amount and then i have decided to call and query the account and the lady answered the call and tried to assist and while she was busy on her side she realized incorrect billing and she told me she is going to disconnect my services and connect so that she can get the billing right, which she did and i even told her that please make sure that all my services are connected because i do not want to get home and there services or picture on both my TVs. To my surprise my extra view was disconnected and picked up the phone and tried to call multi choice and i have phoned more than 6 times and all the time i was cut off and i was using my airtime trying to sort out the problem caused by a multi choice consultant, until the last lady who tried to assist by the name of Lucia bu she couldn't due to some technical problems from multi choice side. This is so frustrating and so unprofessional and you are still expected to pay them after getting bad service from them. The lady by the name of Lucia told me she logged a query with the technical department and they will be in contact with me after 30 min but still no call from multi choice.

GS

Gift S's update22 Aug 2017, 18:53

Reviewer Update

22/08/2017 i have logged on to self-service to check my balance due by 31/08/2017 only to find that my residential account is double billed instead of R574.00 it was double the amount and then i have decided to call and query the account and the lady answered the call and tried to assist and while she was busy on her side she realized incorrect billing and she told me she is going to disconnect my services and connect so that she can get the billing right, which she did and i even told her that please make sure that all my services are connected because i do not want to get home and there services or picture on both my TVs. To my surprise my extra view was disconnected and picked up the phone and tried to call multi choice and i have phoned more than 6 times and all the time i was cut off and i was using my airtime trying to sort out the problem caused by a multi choice consultant, until the last lady who tried to assist by the name of Lucia bu she couldn't due to some technical problems from multi choice side. This is so frustrating and so unprofessional and you are still expected to pay them after getting bad service from them. The lady by the name of Lucia told me she logged a query with the technical department and they will be in contact with me after 30 min but still no call from multi choice.

UNAUTHORIZED DEBIT ORDER