Unauthorized Debit Order

<p>I took out the price lock plan for R539 for 24 Months. I was than debited twice in May 13 May 149 and R434 on the 30 May. On the 27 June i called to check up on my debit order to find out why my debit order didnt go off i was adviced that there is nothing owing on my account as they deducted my installment on the 25th. So now on the 25th July they deducted an amount of R879.94 and this was not communicated to me and if they made a mistake by not debiting the correct amout its not my fault i do not mind paying what is outstanding but they were surppose to contact me First to advice me about it. For instance i had other commitments this month and would not be able to afford to pay R879.94 as this was not in my budget. I am willing to pay the R539 as per the monthly instalment and pay the balance next month or pay it off. I have reverced the debit order as one of the consultance adviced me thats the only way i can get my money back the extra money that was deducted is for my transport money to work. I spoke to Lindiwe working in the accounts and she had the nerv to tell me that i didnt make payment and that and that they dont have people to check if a debit order was paid and call to tell you if they gona deduct more or not so. When its not my fault that Multichoice deducted the incorrect amount. A customer can not be liable for a mistake done by the service provider and the consultants still tell the customer its there fault and there service will be disconnected Where DOES THE TCF principal fit into this. If i made the mistake i would own up to it but don't try and blame me or inconveiniance me for a mistake made by the company. </p>