BN
Buhle N

1 reviews | Active since Jun 2016

23 Jun 2016, 23:11

Unauthorized debit order

<p>multu choice debited my account after I had cancelled their application telephonically before we had agreed upon delivery and installment of the explora. I fail to understand how one is liable to pay for a product they </p> <p> </p> <p>1. Didn't approve of </p> <p>2.was cancelled over a month ago </p> <p>3. That was never recieved </p> <p> </p> <p>im highly disappointed in the service recived by this company and fail to believe how and why their business is conducted in such a manner. </p> <p> </p> <p>1. I've been trying inconvince dy the insufficient funds that occurred after the unauthorized debit order went through.</p> <p> </p> <p>i would expect to be reimbursed for my bank charges as well . </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jun 2016, 11:06
Official

Good day Buhle

Thank you for bring this matter to our attention.

We can confirm that your refund has been captured on your account to be paid into your bank account within four to five working days.

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Regards

Rupert

Best regards,