1 reviews | Active since Nov 2020
Unauthorized Debit and Appalling Service
My Name is Andrew Lungile Mbekwa, was debited R69 on the 03/07/2024 and then again R71 today 16/07/2024 I had a Multichoice account for years.....and upon cancelling - due to billing disputes that were unresolved for months, I ended up cancelling and subscribing to Showmax on a month billing, to test this service as a once off, but since my Mzansi Magic programs are outdated it is pointless for me to continue watching Season 1 on what I already watched 3 years ago. I am moving over to Netflix - however, I see that YOU already debited an amount of ....., without my consent, I made an upfront payment using my card, and I dont have a Debit Order agreement with you. With immediate effect please cancel and refund asap. I dont wish to have further communication with you, or else I will have to escalate this to the ombudsman. This is appalling, contact me on *** or ***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
I am still awaiting your feedback regarding my outstanding issue, I have also seen that you are still willing to bill be for a discontinued Internet service which I cancelled in November last year. If you can check on your records view my Itemized billing statement you should corroborate my statement.
Sure! Here is the breakdown of your bill:
Balance brought forward: R243.6
DStv Internet 110GB Subscription: R119.7
DStv Compact Subscription: R-38.4
DStv HD PVR Access Subscription: R0.0
DStv Compact Subscription: R253.7
Total Amount: R578.6, due by: 2024/07/19
If ever I wanted to reconnect my PVR - I demand that internet service removed and insist that I get a call or some form of communication from you soonest, before sending my revised bill please include the amount of activating the HD PVR.
My customer number is: ***0
*** or email ***
Regards
I am still awaiting your feedback regarding my outstanding issue, I have also seen that you are still willing to bill be for a discontinued Internet service which I cancelled in November last year. If you can check on your records view my Itemized billing statement you should corroborate my statement.
Sure! Here is the breakdown of your bill:
Balance brought forward: R243.6
DStv Internet 110GB Subscription: R119.7
DStv Compact Subscription: R-38.4
DStv HD PVR Access Subscription: R0.0
DStv Compact Subscription: R253.7
Total Amount: R578.6, due by: 2024/07/19
If ever I wanted to reconnect my PVR - I demand that internet service removed and insist that I get a call or some form of communication from you soonest, before sending my revised bill please include the amount of activating the HD PVR.
My customer number is: ***0
*** or email ***
Regards