ED
Elaine D
1 reviews | Active since Feb 2012
26 Nov 2019, 04:52
Unauthorized Debit Amount
DSTV I am disgusted at your ********* behavior again. Second time in 2 months you have wrongfully debited my account with an additional amount. Are you guys that desperate that you *****ing from customers. I still haven't received my refund from September now again you take out R809 as opposed to R519. Shame on you
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 08:42Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 08:42
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 09:14Hi Elaine D,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please accept our apology for the incorrect amount that was debited from your account. We have requested a refund for the difference, a refund may take 3 to 7 working days.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please accept our apology for the incorrect amount that was debited from your account. We have requested a refund for the difference, a refund may take 3 to 7 working days.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 09:14
Official
Hi Elaine D,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please accept our apology for the incorrect amount that was debited from your account. We have requested a refund for the difference, a refund may take 3 to 7 working days.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please accept our apology for the incorrect amount that was debited from your account. We have requested a refund for the difference, a refund may take 3 to 7 working days.
Kind regards
DStv: Hello Peter Team
Best regards,
ED
Elaine D's updateReviewer Update
26 Nov 2019, 14:22Listen an apology is not going to make any difference. I also want my refund from September. I'm still waiting for my credit/refund from September
ED
Elaine D's update26 Nov 2019, 14:22
Reviewer Update
Listen an apology is not going to make any difference. I also want my refund from September. I'm still waiting for my credit/refund from September
DStv (MultiChoice)'s replyOfficial
27 Nov 2019, 09:03Hi Elaine D,
Our records indicate that you upgraded to DStv Premium on the 31\082019. Please note that you were billed a total amount of R391,45 for DStv Premium.
The amount of R844.00 included the charge for DStv Premium and DStv Compact-Plus.
Please note that you will be refunded with R307.30.
Regards
Ntando
Our records indicate that you upgraded to DStv Premium on the 31\082019. Please note that you were billed a total amount of R391,45 for DStv Premium.
The amount of R844.00 included the charge for DStv Premium and DStv Compact-Plus.
Please note that you will be refunded with R307.30.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply27 Nov 2019, 09:03
Official
Hi Elaine D,
Our records indicate that you upgraded to DStv Premium on the 31\082019. Please note that you were billed a total amount of R391,45 for DStv Premium.
The amount of R844.00 included the charge for DStv Premium and DStv Compact-Plus.
Please note that you will be refunded with R307.30.
Regards
Ntando
Our records indicate that you upgraded to DStv Premium on the 31\082019. Please note that you were billed a total amount of R391,45 for DStv Premium.
The amount of R844.00 included the charge for DStv Premium and DStv Compact-Plus.
Please note that you will be refunded with R307.30.
Regards
Ntando
Best regards,
ED
Elaine D's updateReviewer Update
28 Nov 2019, 06:51Guys
Go and look at my account. Now it says R826 due on the 25th Dec. What in the freaking hell. UNACCEPTABLE!!!!!!
so you refund me R307 and then add it to the next bill. God forbid that this is not rectified immediately
Go and look at my account. Now it says R826 due on the 25th Dec. What in the freaking hell. UNACCEPTABLE!!!!!!
so you refund me R307 and then add it to the next bill. God forbid that this is not rectified immediately
ED
Elaine D's update28 Nov 2019, 06:51
Reviewer Update
Guys
Go and look at my account. Now it says R826 due on the 25th Dec. What in the freaking hell. UNACCEPTABLE!!!!!!
so you refund me R307 and then add it to the next bill. God forbid that this is not rectified immediately
Go and look at my account. Now it says R826 due on the 25th Dec. What in the freaking hell. UNACCEPTABLE!!!!!!
so you refund me R307 and then add it to the next bill. God forbid that this is not rectified immediately
ED
Elaine D's updateReviewer Update
28 Nov 2019, 07:02I will name and shame until this is rectified
https://twitter.com/elaine082/status/***?s=20
https://twitter.com/elaine082/status/***?s=20
ED
Elaine D's update28 Nov 2019, 07:02
Reviewer Update
I will name and shame until this is rectified
https://twitter.com/elaine082/status/***?s=20
https://twitter.com/elaine082/status/***?s=20
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 10:22Dear Elaine D,
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, our records have been updated, as it stands, your account is on a R0 balance and the amount that will be deducted on the 25th of December is R519.00
Should you need any further assistance, kindly contact us on ***
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, our records have been updated, as it stands, your account is on a R0 balance and the amount that will be deducted on the 25th of December is R519.00
Should you need any further assistance, kindly contact us on ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Nov 2019, 10:22
Official
Dear Elaine D,
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, our records have been updated, as it stands, your account is on a R0 balance and the amount that will be deducted on the 25th of December is R519.00
Should you need any further assistance, kindly contact us on ***
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, our records have been updated, as it stands, your account is on a R0 balance and the amount that will be deducted on the 25th of December is R519.00
Should you need any further assistance, kindly contact us on ***
Kind regards,
Dstv: Hello Peter Team
Best regards,