Unauthorized billing/ subscriptions

October 2022 i was billed for a disney plus subscription, the billed amount of R119 was reversed even before i could query. April 2023 i am billed again for the same disney plus subscription, this time around there was no reversal. As a month to month payer, my account was suspended due to non payment for that month, the balance which included R119 unauthorized billing. I went into dstv online chat and queried the unauthorized disney plus subscription. On the other side was Beauty Mokoena, who told me that the disney plus subscription was added because i was offered "without my knowledge" a discount. I requested her to remove the disney plus subscription from my account and to credit the R119 billed and paid in the previous month (April 2023). She refused and told me that i should have queried the statement then, despite explaining to her that my account was suspended and i had no choice but to pay the full amount for the suspension to be lifted, and then to query afterwards. She then changed her statement and said that i was in fact not billed/ or did not pay the R119 the previous month. I then asked her to send me the statement for the previous billing to prove to her that i was as a matter of fact that they billed and i did pay the R119 base on the amount i paid. She then requested my email address and then emailed me a January and February statements. Complete lack of honesty and competence from her because i am querying the additional R119 paid last month (April 2023), firstly she says "sorry" we cant credit your account, secondly she changes and says "no we did not bill you, you did not pay, thirdly to try and make me a fool, she emails January and February statements. The accessible statements online only reflect up to March 2023, but i am sure on their side they are able to view all the statements. Dstv you need to credit my account R119 PAID for the unauthorized subscription and do not impose discounts and subscriptions without authorizations. This is day light ***** to bill for subscriptions without the customers consent, and you continue to take advantage of subscribers because 1) The law has allowed and still allows you to take people for a ride without consequences 2) You have no competition, you just do not care.