Unauthorized Activation and Lack of Refund – Poor Service from MultiChoice/DStv/NMS Insurance Services

Subject: Unauthorized Activation and Lack of Refund – Poor Service from MultiChoice/DStv/NMS Insurance Services

I am extremely disappointed with the service I have received from MultiChoice/DStv/NMS Insurance Services regarding the unauthorized activation of the Device Care Plan and the subsequent lack of resolution.

On 12/12/2024, I emailed ***, ***, and *** to address the following: • The Device Care Plan of R49.00 per month was activated without my authorization. • Despite declining this offer multiple times during calls from your company, it was still activated. • I requested the immediate cancellation of this unauthorized service and a refund to my DStv account.

After receiving no response, I followed up with another email on 20/12/2024. In this follow-up, I reiterated the above points and urged your team to treat the matter as urgent.

Finally, on 20/12/2024, I received a response confirming that the Device Care Plan had been canceled (Enquiry Reference Number: ***) and was assured I would no longer be billed. However, I was also informed that a notification of cancellation would be sent within 31 days—a timeframe that is unnecessary for a simple cancellation.

Despite this confirmation, I still have not been refunded the following unauthorized charges: • 11/10/2024: R45.84 • 04/11/2024: R49.00 • 05/12/2024: R49.00 • To date, there has been no response and no refund.

This lack of accountability and delay in addressing unauthorized charges is completely unacceptable.

I demand an immediate resolution to this matter, including the processing of the refund and confirmation that the funds have been credited to my account.

Please treat this as urgent.