Unauthorized access on Dstv Account

Dstv sent me an SMS thanking me for adding Disney+ to my Dstv account. This came as a shock to me wondering who accessed my account without my permission.

I to use my airtime (that was not meant for this) to contact Dstv and enquire about this. The consultant who responded to my call told me that she will cancel it for me. I asked her how is it possible to cancel something that I know nothing about.

Her response was that it could have been a mistake on their side as I'm not the only one who complained about this.

Is my account with Dstv accessible to everyone?

What could have happened if I didn't have airtime for this? I could have paid more subscription for something I knew nothing about. These are the difficult times. I can't pay for something I haven't budgeted for.

If I'm not the only one this hasn't happened to based on the consultant's response how many people are ****** on their hard earned cash for something they do not need?

Dstv must ensure that our accounts are protected. This is the Reference Number of my call with the consultant: ***

Mamotsamai