MR
Melanie R
1 reviews | Active since Apr 2022
08 Sept 2024, 06:16
Unauthorised/*****ulent debit orders
Unauthorised/*****ulent debit orders I have had several issues in the past with Dstv where debit orders were put through my account by DStv despite the fact that I have closed my account and specifically requested Dstv to stop all debit orders. Last week I noticed an amount of R180 that was put through. I called customer service who was not able to even explain to me why it was put through or why I owe such an amount. I was called back the next day and was promised feedback but have not heard anything from Dstv again. Please check your accounts.
Helpful (0)
Replies (2)0
Replies (2)DStv (MultiChoice)'s replyOfficial
08 Sept 2024, 07:31Hi Melanie,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2024, 07:31
Official
Hi Melanie,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Sept 2024, 09:31Hi Malanie,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 083*****51 with a *** and could not get hold of you.
Please note that the amount debited was for your DStv Premium Streaming services for the period from 01 October 2023 till 07 October 2023.
You may send us an email to *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 083*****51 with a *** and could not get hold of you.
Please note that the amount debited was for your DStv Premium Streaming services for the period from 01 October 2023 till 07 October 2023.
You may send us an email to *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Sept 2024, 09:31
Official
Hi Malanie,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 083*****51 with a *** and could not get hold of you.
Please note that the amount debited was for your DStv Premium Streaming services for the period from 01 October 2023 till 07 October 2023.
You may send us an email to *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 083*****51 with a *** and could not get hold of you.
Please note that the amount debited was for your DStv Premium Streaming services for the period from 01 October 2023 till 07 October 2023.
You may send us an email to *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
