1 reviews | Active since Apr 2013
Unauthorised/********** debit order off my bank account!
I cancelled my DSTV subscription on 29 January 2020. The consultant confirmed the cancellation of the subscription but told me that it is too late to cancel the debit order of R105 which goes off on 01 Feb, and that i must call after 7 days to process a refund. All debit orders thereafter were cancelled, along with the subscription on 29 January. I never called back for the refund, but there was no other funds debited off my account since then - affirming the cancellation was processed and completed. I never called the call centre since the cancellation. However, on 01 June 2020, DSTV debited my bank account for an amount of R45. I phoned the call centre - i was told that my account is still active and that was the reason for the debit. I asked how and why is it still active when i cancelled in January, of which nobody knows. Account statements for March and April do not exist, but for some reason there are account statements for May and June, hence the debit off my bank account. This is theft! How can they go and pull up old clients bank details, cancelled subscriptions and reactivate these, and then debit these bank accounts, without any authorisation from the account holder? Surely this is a breach of the POPPI Act and the CPA?! Nobody can answer me, because there are no records to show who reactivated my account from 01 May 2020 or who authorised the debit order.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I ask again, because I'm not satisfied with your response - how can you provide an "offer" to old clients, automatically reconnect their services as a result (you dream up that they'd like the services reconnected?) and then access funds from their bank accounts for said services without their approval or knowledge? Is this not *******? Is this not theft? How many ex-clients has this impacted? What about the people that have not even realised that you stole money from them?? The excuse of an "offer" being made to me is a complete lie - you guys are dreaming up an excuse because you don't know who authorized this grand-scale theft. If indeed an "offer" was made to me, where is the email, sms or marketing material, what type of offer was made, and where is my confirmation of acceptance recorded? This is absolutely pathetic.
I ask again, because I'm not satisfied with your response - how can you provide an "offer" to old clients, automatically reconnect their services as a result (you dream up that they'd like the services reconnected?) and then access funds from their bank accounts for said services without their approval or knowledge? Is this not *******? Is this not theft? How many ex-clients has this impacted? What about the people that have not even realised that you stole money from them?? The excuse of an "offer" being made to me is a complete lie - you guys are dreaming up an excuse because you don't know who authorized this grand-scale theft. If indeed an "offer" was made to me, where is the email, sms or marketing material, what type of offer was made, and where is my confirmation of acceptance recorded? This is absolutely pathetic.