Unauthorised VAS activation and no call backs as promised

<p>I called on 31/08 to enquire regarding the larger than expected subscription due. I always pay more than I should in order to take Christmas off and have some extra money. MultiChoice does not send statements. I am new to DsTV and need to be informed about all the do's and don'ts. I bought an Explora and asked the agent what the lowest option was to have Box office. I was informed R350. This was on 12/06. When I called regarding the higher amount due, I was told that there is an R85 service activation of which I was never informed nor authorised. I requested that my subscription be suspended and that I wanted the VAS service fees back as I never authorised this. Thando promised to call me back on 31/08 after he and his manager listened to the call in June. He promised same day call back to confirm that my full monthly subscription will be repaid and my VAS payment. He said that on 02/09 my service will be suspended. Currently only the PVR function is suspended, I am spammed by the increased subscription fee to activate the PVR and I have not heard anything from MultiChoice. I was promised by Dinah as per our discussion on 12 September that I will receive a call back from Thando after my first complaint on Hello Peter. Why is consumers not informed that the Explora cannot do any of the advertised features if you do not pay an additional fee? Why are agents not giving full info to customers? I would not have taken the R350 package if I was correctly advised. I want my money back. This month's subscription and vas, as promised by Thando and also the VAS for June, July and August. I am sure the Ombudsman will be looking favourably at my complaint, since this is a contravention of the Kings and FAIS Act.</p>