EK
Ethel K

1 reviews | Active since Nov 2013

04 Jan 2017, 14:46

Unauthorised use of my cellphone number - Not a DSTV Multichoice account holder

<p> </p> <p>Good day </p> <p>For the past year, I have been contacting DSTV Multichoice contact in a quest to have them to remove my cellphone number on their records. I am not a DSTV Multichoice account holder. On a monthly basis they send an sms to my number for the account - ********** 0 reminding of payment and warnings of possible disconnection. Today I contacted them again and spoke to Busisiwe , 04 Jan'17 the agent informed me that they will not delete my number on this persons' profile , I indicated that their customer is deprived of good service they are offering and I, not their customer is being harrassed and disrupted by these collection sms on sent to my cellphone. She further confirmed that I will continue receiving these sms and must deal with it.</p> <p>I will appreciate assistance.</p> <p> </p> <p>Regards</p> <p>Ethel </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jan 2017, 15:03
Official

Dear Ethel

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2017, 17:15
Official

Dear Ethel

Thank you for bringing this matter to our attention and for taking our call.

We confirm your cell number has been removed from our system.

Please let us know if there is anything that we can assist you with in future

Regards

Elna