Unauthorised *****ulent billing

I am very disappointed with poor service that I have been getting from DSTv.

I have been over charged for Netflix that I do not have for 3 months, an amount of R199 for 3 months.

I was not paying attention on the first two payments but on the third 1 in January first week, I saw and contacted Multichoice. They checked on the system and they told me that I need to go to one of their agent’s office with my decoder to verify this, which I did and they confirmed that I do not own a Netflix account under my name. I was told that an email will be sent out from the Benoni agent and my refund will be communicated in a week’s time and billing corrected going forward.

To my surprise, nothing was done, until I called first week of February and emails were sent out. I was told that the finance department will refund me during the course of the week which was the week of the 8th February 2024. It is the 25th February 2024 today and nothing is done still.

If I am being billed for Netflix that I do not have, where are you guys taking the money? This is pure ***** as MultiChoice agent also confirmed with Netflix that I do not have an account with them. This screams ***** all over the matter.

I will be cancelling my account this month if this remains unresolved and have not received my refund by the 28th Feb 2024.