1 reviews | Active since Aug 2016
Unauthorised transactions on my accounts
<p>With reference to the response from DSTV below, please note that I am currently going though a divorce, but even so, I have never given my husband permission to transact on my account. You can not allow anyone but myself to transact on my account! You URGENTLY need to refund me, cancel your debit order and cancel the services IMMEDIATELY. Your urgent attention to this will be appreciated. I also require confirmation from you that you will never again allow anyone but myself to transact on my account. I have very specifically informed DSTV before that I am living overseas. You should have my overseas contact details on file. I await your response.</p> <p> </p> <p>Official business reply:Good day Mrs Lategan</p> <p>Our records indicate that your husband called in on the 23 July 2016 to activate service on your decoder. It is for this reason we debited your bank account.</p> <p>Please advise if this service should remain active or should we disconnect service.</p> <p>We awaiting your responds</p> <p>Kind Regards</p> <p>Rupert</p>
Good day Mrs Lategan
Thank you for the feedback.
We have disconnected your service as instructed. A refund has been captured on your account to be paid in to your bank account within seven to four working days.
Please be advised that we have made a note on your account that no one except you can transact on your account.
Should your request any additional assistance, please do not hesitate to contact us.
Kind regards
Rupert
Good day Mrs Lategan
Thank you for the feedback.
We have disconnected your service as instructed. A refund has been captured on your account to be paid in to your bank account within seven to four working days.
Please be advised that we have made a note on your account that no one except you can transact on your account.
Should your request any additional assistance, please do not hesitate to contact us.
Kind regards
Rupert
