Unauthorised subscriptions on my account

I paid R600 for my Dstv acc last week Monday which was the 27th of November when I work up Friday my Dstv was disconnected, I sent you an email but I only received auto respond email nothing after. I made calls this morning the consultant told me I’m owing R704. I’m so livid that how can I pay R600 only to be disconnected a week later. She told me I subscribed for Disney plus, showmax and movie bundle which are mystery subscriptions to me since I know nothing about them and no one has access to my account. And she said she’ll only unsubscribe me only if I ask her to unsubscribe but how can I ask to unsubscribe something that I got nothing to do with and my R600 just went down the drain. So it’s either I’m being ****** on day light or there’s something a *****ulent transactions going on my DStv account