1 reviews | Active since Sept 2016
Unauthorised subscription upgrade
<p>Iam a Compact subscriber and l pay around R350 per month including decoder insurance. I was shocked when my bank account was debited with R784 on the 27th of September 2016. Somehow, someone decided to upgrade my subscription Premium subscription without me requesting an upgrade, who does that? Can someone please explain this new way of ripping customers off. I NEED a refund as l was given something l did not ask for. In actual fact this is taking advantage of access to my bank account. My customer number is ********** 9</p>
Dear Kuki Ndlela
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Kuki Ndlela
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Kuki
Thank you for taking the time to contact us and bring your concern to our attention.
According to our records, there was an upgrade request that was done online.
For a detailed information regarding this matter, we are liaising with our online support team and you will be notified once feedback is received.
Best regards
Dinah
Best regards,
Good day Kuki
Thank you for taking the time to contact us and bring your concern to our attention.
According to our records, there was an upgrade request that was done online.
For a detailed information regarding this matter, we are liaising with our online support team and you will be notified once feedback is received.
Best regards
Dinah
Best regards,
Good day Kuki
We tried to contact you today but could not reach you.
Please note that we have downgraded your service to the Compact package.
Also, your DStv account has been manually adjusted to credit the days from 24 September 2016 to 06 October 2016. Currently, the account reflects a credit balance of R414.00.
Thank you for your time and patience whilst we resolve this matter.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Kuki
We tried to contact you today but could not reach you.
Please note that we have downgraded your service to the Compact package.
Also, your DStv account has been manually adjusted to credit the days from 24 September 2016 to 06 October 2016. Currently, the account reflects a credit balance of R414.00.
Thank you for your time and patience whilst we resolve this matter.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Thank you for attending to my complaint. I can however confirm that l did not request an upgrade at all. I stay with a 7 year old and he sure cannot do such.
Thank you for attending to my complaint. I can however confirm that l did not request an upgrade at all. I stay with a 7 year old and he sure cannot do such.