Unauthorised Funeral Cover

I am writing to express my dissatisfaction regarding the recent disconnection of my DStv service, despite my timely payment done on the 20th of September . When I contacted your support team, I was informed that the disconnection was related to a funeral cover that I did not authorize or even know about. This situation is both confusing and frustrating, as I have always fulfilled my payment obligations. I kindly request a thorough investigation into this matter and an immediate reinstatement of my service.