DM
Dino M
1 reviews | Active since Oct 2010
01 Mar 2017, 20:48
Unauthorised Downgrade
<p>1 March my services are downgraded from Premium to Compact. The agent Khanyisile advised that she cannot verify who requested the downgrade and when asked for a supervisor, she advised that he is unavalaible and will be at work at 9pm. </p> <p>I want to know WHO **********ly requested my downgrade to the compact package!!!</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Mar 2017, 08:15Dear Dino
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2017, 08:15
Official
Dear Dino
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Mar 2017, 10:46Hi Dino
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, your services were mistakenly downgraded by our system.
Services have been upgraded back to the DStv Premium package.
Please accept our sincere apologies in this regard.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply02 Mar 2017, 10:46
Official
Hi Dino
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, your services were mistakenly downgraded by our system.
Services have been upgraded back to the DStv Premium package.
Please accept our sincere apologies in this regard.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,