Unauthorised deductions from my account

It is with great sadness that I have to resort to this but . . . . . . . . . .To make a long story short. You have deducted money from my account without authorisation. You are taking money for services not rendered by yourself to me as a client. My account is not in arrears at all and you are charging me for a service that you have NOT rendered to me and to make it even worse is your operators cant see on your systems why I am billed a Ridiculously LARGE amount. <br> And also you make a claim that YOUR client is important to you yet no one takes the time to call me back to explain what is going on with my account, I must spend money again to call you to find out what is the status of this issue. <br> Get some one to call me, who knows what is happening on my account!!!!! You have taken money that does not belong to you period!!!! <br> <br> I will take this further if need be