1 reviews | Active since Mar 2023
Unauthorised deductions
I contacted the DSTV centre call centre to downgrade my subscription to compact plus in late July 2024. The downgrade took place and on 1st September 2024 the correct amount was deducted from my account. However on 1st October 2024 the full amount of 929 for a premium package . I contacted DSTV and the agent assured me that credit will be passed on 1st Nov 2024. However this morning when I checked my account the full premium subscription amount was again deducted. I contacted the call centre agent who told me that I will only get the November refund and October one . I explained that I did not ask for an upgrade . I have given DSTV 24 hrs to reply and if I do not get a reply I intend escalating to the NCC. I strongly suspect that there will be nothing done to address my complaint. I also suspect that they will not divulge the name of the agent who upgraded my subscription without my permission. The service is so pathetic and being a multinational should subscribe to ethical standards with checks in place to ensure that there are no upgrades done without customer approvals or unauthorised deductions.
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DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team