DG
DANYA G
1 reviews | Active since Apr 2017
25 Apr 2017, 14:03
UNAUTHORISED DEDUCTIONS!!!
<p>DSTV has taken money out of my bank account without authorization from myself, it was not just a monthly subscription fee IT WAS THE MONTHLY FEE X 12 MONTHS WHICH ADDS UP TO ALMOST R10000.00.</p> <p> </p> <p>I have been in contact with them for 2 weeks however nothing has been solved, i have been using more then R100 airtime a day just to contact them just to be told i need to provide them with a bank statement, i do not have time to be running around when THEY made a mistake.</p> <p> </p> <p>i need someone to contact me as i need this sorted.</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Apr 2017, 14:45Dear DANYA GOOSEN
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2017, 14:45
Official
Dear DANYA GOOSEN
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Apr 2017, 10:47Good day DANYA GOOSEN
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tied to contact you without any success.
Please be advised that we unable to locate your account with the information you provided. Please provide us with your DStv customer number, decoder or smart card number in order for us to investigate and assist you accordingly.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Apr 2017, 10:47
Official
Good day DANYA GOOSEN
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tied to contact you without any success.
Please be advised that we unable to locate your account with the information you provided. Please provide us with your DStv customer number, decoder or smart card number in order for us to investigate and assist you accordingly.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,