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Shahied P

1 reviews | Active since Aug 2010

05 Apr 2022, 12:41

Unauthorised deduction from my account

Late in Dec 2021, I requested a cancellation of my DSTV subscription because I have other means / platforms for viewing purposes. DSTV was terminated on 31st Jan 2022 - Happy with that.....Huh, deduction by Multichoice on 1st Feb 2202 from my account. Immediately on the phone to them and after some apologising they said they would credit my account with the premium. Happy with that because it was done. Mar 1st, 2nd, 3rd, 4th, I checked my account and no deduction. Happy chappy now. Apr 2nd, I checked my account and lo and behold Multichoice deducts R1401 from my account....What The $%#@.......For what!!!!!!....So I called and the chappy on the other side says he will log it...........No reference number, nothing.....only got an sms to rate his service....HELL NO

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Replies (2)
SP
Shahied P's update27 Apr 2022, 09:52
Reviewer Update
Hello

What is the status of this complaint - Up until now I have not received any feedback!!!!!!
SP
Shahied P's update28 May 2022, 14:28
Reviewer Update
OK, so you deducted a further R708,84 on 3rd May 2022 - For what I don't know. So after several frustrating calls you eventually decided to re-imburse me and you decided to credit my account with R2007.84. A grade 1 sudent can do the math and tell you that R1401 + R708.84 = R2109.84 a shortfall of R102. ******* please credit my account with the amount of R102 - I ain't gonna leave this like it is until I get what is rightfully mine. I have worked hard for that R102 and it can buy me at least 6 loaves of bread!!!!!!!!!!!!!!!!!!!!!!!!!