unauthorised deduction

Around the middle of May 2020 , i called DSTV and asked to suspend /cancel my 3rd June monthly extension ( my monthly contract runs from the 3rd to the 3rd of each month ). I was informed to call just before the 3rd of June as they would cancel it with immediate effect. On the 1st June , I called in and cancelled telephonically. Imagine my shock when on the 3rd June I discovered that DSTV had deducted R 799. I never gave DSTV permission to do a debit my account. I am not connected to DSTV. Attempts to get assistance from the callcentre were a joke !!. I was told that the money would only be refunded between 7-14 working days. Come on DSTV , refund me my money . My email is : ***

Thank you Wayne