mH
mary H
1 reviews | Active since Sept 2016
29 Sept 2016, 11:42
unauthorised debit-second query
<p>My husbands account was debit with 2xR345, he phoned DSTV they admitted they were not for his account. This was on the 30 August. We are still waiting for his account to be credited with these two debits. E mails were sent to Thabang.Mamogobo with ID and bank details showing the debits-so please dont ask us to send again as per yesterdays generic response. Please source e mails from him and advise why it takes so long for the money to be paid back to us and how details of my husbands account were obtained .</p>
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Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Sept 2016, 11:56Dear Mary
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2016, 11:56
Official
Dear Mary
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Sept 2016, 15:12
Dear Mary Hartigan
According to our records we have only collected the amount due on your DStv account for the month of September 2016. The 2 x R345 doesn't reflect on our end for this reason, we require your proof of payment for further investigation.
We are unable to locate the proof of payment you have sent to Thabang Mamogobo. Please provide us with the proof of payment and a copy of your bank statement reflecting the extra amount debited from your account and send it to ***.za. You will then receive a case reference number. Once you have the case number, please respond with it privately so we can trace it.
We awaiting your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply29 Sept 2016, 15:12
Official
Dear Mary Hartigan
According to our records we have only collected the amount due on your DStv account for the month of September 2016. The 2 x R345 doesn't reflect on our end for this reason, we require your proof of payment for further investigation.
We are unable to locate the proof of payment you have sent to Thabang Mamogobo. Please provide us with the proof of payment and a copy of your bank statement reflecting the extra amount debited from your account and send it to ***.za. You will then receive a case reference number. Once you have the case number, please respond with it privately so we can trace it.
We awaiting your response.
Regards
Elna
Best regards,
mH
mary H's updateReviewer Update
30 Sept 2016, 07:10I actually dont believe this,as I mentioned this was debited off my husbands account-Paul Hartigan please stop looking under my name. I have a trail of e mails sent to Thabang. Mamogobo see below. We have also sent an e mail to enquiries and still waiting for a response. I see teher is another debit off his account again today. Shocking service!!!!!!!!
Please get info from Thabang as per below, including the e mail with attached ID and proof of debits!
From: Paul Hartigan [mailto:***]
Sent: 22 September 2016 06:09
To: 'Thabang Mamogobo' <***>
Subject: FW: FW:
I am still waiting for my refund? Please give me the phone number of the departments supervisor.
From: Paul Hartigan [mailto:***]
Sent: 16 September 2016 17:51
To: 'Thabang Mamogobo' <***>
Subject: RE: FW:
Good Day
The risk and ***** department is actually not my issue. Refund me my money and sort out the rest later, how somebody managed to access my account details is very concerning (as I have never given my details to multi choice) but should not be holding up my money that is due to me. I have been waiting for a response since the End of August it is now the middle of September
I expect a response in the next couple of days otherwise I will take this further
Regards
From: Thabang Mamogobo [mailto:***]
Sent: 16 September 2016 14:40
To: Paul Hartigan <***>
Subject: RE: FW:
Good day
Mr Hartigan I would like to inform you that I’ve been waiting for a response from the First escalation I did I haven’t received feedback on this matter I assumed they have contacted you of which from your emails I realised this has not been resolved.
I have re-escalated to a different department Risk and ***** today. I’m waiting for a response with reference number I will give feedback the minute I receive feedback from them.
For now I need you to patiently bear with us,we on to this matter with urgency.
Regards
Thabang
From: Paul Hartigan [mailto:***]
Sent: 14 September 2016 02:05 PM
To: Thabang Mamogobo
Subject: FW:
Good day
I spoke to a Nokwanda this morning and wrote email down incorrectly.
I would like some feedback regarding the two debits from my FNB account that don’t belong to me.
Pls respond
Thank you
Paul Hartigan
***
From: Paul Hartigan [mailto:***]
Sent: 05 September 2016 11:19
To: '***' <***>
Subject: FW:
Good day.
Any news yet on the credit to my acxcount.
Tx
From: Paul Hartigan [mailto:***]
Sent: 31 August 2016 16:48
To: '***' <***>
Subject: FW:
Good day Thabang
My statement reflecting the two debits that don’t belong to me. My ID.
Please have these two items credited to my FNB account.
Thank you
mH
mary H's update30 Sept 2016, 07:10
Reviewer Update
I actually dont believe this,as I mentioned this was debited off my husbands account-Paul Hartigan please stop looking under my name. I have a trail of e mails sent to Thabang. Mamogobo see below. We have also sent an e mail to enquiries and still waiting for a response. I see teher is another debit off his account again today. Shocking service!!!!!!!!
Please get info from Thabang as per below, including the e mail with attached ID and proof of debits!
From: Paul Hartigan [mailto:***]
Sent: 22 September 2016 06:09
To: 'Thabang Mamogobo' <***>
Subject: FW: FW:
I am still waiting for my refund? Please give me the phone number of the departments supervisor.
From: Paul Hartigan [mailto:***]
Sent: 16 September 2016 17:51
To: 'Thabang Mamogobo' <***>
Subject: RE: FW:
Good Day
The risk and ***** department is actually not my issue. Refund me my money and sort out the rest later, how somebody managed to access my account details is very concerning (as I have never given my details to multi choice) but should not be holding up my money that is due to me. I have been waiting for a response since the End of August it is now the middle of September
I expect a response in the next couple of days otherwise I will take this further
Regards
From: Thabang Mamogobo [mailto:***]
Sent: 16 September 2016 14:40
To: Paul Hartigan <***>
Subject: RE: FW:
Good day
Mr Hartigan I would like to inform you that I’ve been waiting for a response from the First escalation I did I haven’t received feedback on this matter I assumed they have contacted you of which from your emails I realised this has not been resolved.
I have re-escalated to a different department Risk and ***** today. I’m waiting for a response with reference number I will give feedback the minute I receive feedback from them.
For now I need you to patiently bear with us,we on to this matter with urgency.
Regards
Thabang
From: Paul Hartigan [mailto:***]
Sent: 14 September 2016 02:05 PM
To: Thabang Mamogobo
Subject: FW:
Good day
I spoke to a Nokwanda this morning and wrote email down incorrectly.
I would like some feedback regarding the two debits from my FNB account that don’t belong to me.
Pls respond
Thank you
Paul Hartigan
***
From: Paul Hartigan [mailto:***]
Sent: 05 September 2016 11:19
To: '***' <***>
Subject: FW:
Good day.
Any news yet on the credit to my acxcount.
Tx
From: Paul Hartigan [mailto:***]
Sent: 31 August 2016 16:48
To: '***' <***>
Subject: FW:
Good day Thabang
My statement reflecting the two debits that don’t belong to me. My ID.
Please have these two items credited to my FNB account.
Thank you
DStv (MultiChoice)'s replyOfficial
30 Sept 2016, 16:44Dear Mary Hartigan
Thank you for your prompt response. We are committed to resolving your query.
All we require is the case reference number that you received when sending an email to *** . We need the number, so we can trace your proof of payment and assist further with your enquiry.
Kindly respond with the case reference number privately.
We awaiting your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply30 Sept 2016, 16:44
Official
Dear Mary Hartigan
Thank you for your prompt response. We are committed to resolving your query.
All we require is the case reference number that you received when sending an email to *** . We need the number, so we can trace your proof of payment and assist further with your enquiry.
Kindly respond with the case reference number privately.
We awaiting your response.
Regards
Elna
Best regards,