MR
Melanie R
1 reviews | Active since Apr 2022
04 Oct 2023, 20:03
Unauthorised debit orders
Be careful once you have a customer profile at multichoice dstv, they will not delete it even if you instructed them to do so and they will reactivate debit orders even if you have not authorised it. It is the second time that this has happened to me.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Oct 2023, 06:49Hi Melanie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Oct 2023, 06:49
Official
Hi Melanie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MR
Melanie R's updateReviewer Update
05 Oct 2023, 13:29 Regarding your feedback: It is absolutely ridiculous to expect me to provide proof of payment (PDF) when you know that you have activated the debit order. I did not pay! You activated the debit order without any authorisation to do so
Your long list of requirements for a refund mean that I have to go to the bank for statements as I cannot get statements from the banking app yet.
Why did the person I spoke to, and the supervisor, not mention the PDF-requirement? The account letter was never mentioned.
Your long list of requirements for a refund mean that I have to go to the bank for statements as I cannot get statements from the banking app yet.
Why did the person I spoke to, and the supervisor, not mention the PDF-requirement? The account letter was never mentioned.
MR
Melanie R's update05 Oct 2023, 13:29
Reviewer Update
Regarding your feedback: It is absolutely ridiculous to expect me to provide proof of payment (PDF) when you know that you have activated the debit order. I did not pay! You activated the debit order without any authorisation to do so
Your long list of requirements for a refund mean that I have to go to the bank for statements as I cannot get statements from the banking app yet.
Why did the person I spoke to, and the supervisor, not mention the PDF-requirement? The account letter was never mentioned.
Your long list of requirements for a refund mean that I have to go to the bank for statements as I cannot get statements from the banking app yet.
Why did the person I spoke to, and the supervisor, not mention the PDF-requirement? The account letter was never mentioned.