LL
Likeleli L
1 reviews | Active since Oct 2015
12 Oct 2015, 16:31
Unauthorised debit orders
My service was suspended, i had a problem with my decoder, i had phoned and informed Multichoice to suspend my account. they debited again R319 even after i informed them to suspend my account, i phoned and i was informed that my ac**** will be in advance, they debited 4 times still did not take my instruction to suspend my account. i contacted multichoice several times asking them to reverse my money and they did not they only gave me R319 insted of R957.00 <br> .I have phoned multichoice with my airtime and i had to be on hold for hours but still no satisfaction<br> I just need my money pls!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Oct 2015, 11:36Hello Thatolike,
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
Our records confirm that you were refunded only one monthly subscription which is the balance we deducted. As we're committed to providing you with the highest level of service. Please send us your bank statement (bank stamped) which shows three monthly subscriptions we deducted from your bank account.
We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
Our records confirm that you were refunded only one monthly subscription which is the balance we deducted. As we're committed to providing you with the highest level of service. Please send us your bank statement (bank stamped) which shows three monthly subscriptions we deducted from your bank account.
We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Oct 2015, 11:36
Official
Hello Thatolike,
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
Our records confirm that you were refunded only one monthly subscription which is the balance we deducted. As we're committed to providing you with the highest level of service. Please send us your bank statement (bank stamped) which shows three monthly subscriptions we deducted from your bank account.
We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
Our records confirm that you were refunded only one monthly subscription which is the balance we deducted. As we're committed to providing you with the highest level of service. Please send us your bank statement (bank stamped) which shows three monthly subscriptions we deducted from your bank account.
We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,