Unauthorised debit orders

Item: DStv (MultiChoice)
Rating: 2
Author: Peter L

After cancelling my DSTV subscription in December 2014, DSTV/Multichoice continues to deduct debit orders against my bank account.<br> Numerous calls to their call centre have proven fruitless. Everytime I am promised that somebody will call me back within 24 hours, but to no avail.<br> Subscriptions for January 2015 (R642), February 2015 (R662) as well as an unknown debit in September 2015 (R80) have occurred.<br>

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 12:17

Hello lelievlei,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply14 Sept 2015, 12:17

Official

Best regards,

Unauthorised debit orders

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