CL
Christo L

1 reviews | Active since Sept 2013

02 Jul 2018, 23:00

Unauthorised debit orders

I cancelled my DSTV contract two years ago and tonight I received a debit order of R 5372.22 off my account?? This is an ******* and unauthorised debit order and this is unacceptable. Ref: **********

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2018, 07:31
Official

Dear Christo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv Hello Peter admin team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2018, 12:49
Official

Good day Christo

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have currently investigating your concerns to the relevant department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

CL
Christo L's update19 Sept 2018, 11:16
Reviewer Update
Rupert this matter is still not sorted!!!