1 reviews | Active since Jul 2016
Unauthorised debit orders
<p>I cancelled my residential dstv subscription on the 29th of June 2016. After that date two debit orders, one for July and one for August still went off. I phoned the call centre on 3 August 2016 and on 5 August 2016 to follow up with them regarding the reversal of the two payments of about R1,500 but no luck.</p> <p> </p> <p>Can they just sort this out and refund my money! I think this is very bad service.</p>
Dear Hanneke Mostert
We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Hanneke Mostert
We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Hanneke Mostert
We are investigating your enquiry, Feedback will be provided as soon as more information becomes available.
Regards
Elna
Best regards,
Dear Hanneke Mostert
We are investigating your enquiry, Feedback will be provided as soon as more information becomes available.
Regards
Elna
Best regards,
Hi Elna,
Thank you very much, I await your response.
Kind regards
Hanneke
Hi Elna,
Thank you very much, I await your response.
Kind regards
Hanneke
Hi Elna,
Its been 2 days and I have not yet received any feedback from you. I would really like my money back that was debited unauthorised by DSTV.
Kind regards,
Hanneke
Hi Elna,
Its been 2 days and I have not yet received any feedback from you. I would really like my money back that was debited unauthorised by DSTV.
Kind regards,
Hanneke
Dear Hanneke Mostert
Apologies for the delayed response and for the inconvenience caused.
We have conducted an investigation and we confirm that you called in on the 29th of June to request service cancelation. You were then advised that service will be cancelled on the 1st of July .
For this reason, we have credited your DStv account with R-1518 for the charges incurred. We have then referred the enquiry to our Finance department to process the refund back to your account. It takes 7 working days however you should receive it by tomorrow or latest Thursday.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Hanneke Mostert
Apologies for the delayed response and for the inconvenience caused.
We have conducted an investigation and we confirm that you called in on the 29th of June to request service cancelation. You were then advised that service will be cancelled on the 1st of July .
For this reason, we have credited your DStv account with R-1518 for the charges incurred. We have then referred the enquiry to our Finance department to process the refund back to your account. It takes 7 working days however you should receive it by tomorrow or latest Thursday.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Hi Elna,
Thank you for the feedback and your help. Have a nice day.
Kind regards,
Hanneke
Hi Elna,
Thank you for the feedback and your help. Have a nice day.
Kind regards,
Hanneke
Dear Hanneke
You're welcome and happy Women’s day.
Regards
Elna
Best regards,
Dear Hanneke
You're welcome and happy Women’s day.
Regards
Elna
Best regards,
Dear Elna,
Hope all is well?
Is it possible that you can give me feedback on where in the process the refund is?
Kind regards,
Hanneke
Dear Elna,
Hope all is well?
Is it possible that you can give me feedback on where in the process the refund is?
Kind regards,
Hanneke
Dear Hanneke
According to our records your refund of R1518 was paid yesterday into your Standard bank account.
Regards
Elna
Best regards,
Dear Hanneke
According to our records your refund of R1518 was paid yesterday into your Standard bank account.
Regards
Elna
Best regards,
Dear Elna,
Thank you very much for your prompt reply.
Just to confirm, that account is now closed and the debit order has been stopped? I really do not want to go through all this trouble again.
Kind regards,
Hanneke
Dear Elna,
Thank you very much for your prompt reply.
Just to confirm, that account is now closed and the debit order has been stopped? I really do not want to go through all this trouble again.
Kind regards,
Hanneke
Dear Hanneke
Yes, we confirm your old decoder is disconnected only your DPP [Decoder Payment Plan] service is active. No authorised debit order should go through going forward.
Apologies once again for the inconvenience caused.
Regards
Elna
Best regards,
Dear Hanneke
Yes, we confirm your old decoder is disconnected only your DPP [Decoder Payment Plan] service is active. No authorised debit order should go through going forward.
Apologies once again for the inconvenience caused.
Regards
Elna
Best regards,
Dear Elna,
Thank you for the confirmation. I am just glad that we could sort it out so quickly.
Regards,
Hanneke
Dear Elna,
Thank you for the confirmation. I am just glad that we could sort it out so quickly.
Regards,
Hanneke