Unauthorised debit order (double our money taken)

<p>1 February 2017 we notice that Multichoice has taken double amount from our account. I logged a call and was told that it was an error in the system and that they will refund our money immediately. To no avail I had to log 2 more calls just by finding out they did not log the first calls and still no money back into my account. How is it possible for a company to take unauthorised money from a person’s account and not see it as urgent to replace the money that was taken? After 3 calls logged still nothing. AND WHO IS RECEIVING THE INTEREST????????? How many people are they doing this to?</p>